Travel management
company CWT has integrated Amadeus’ booking and fulfilment platform, Selling
Platform Connect, into its European global servicing hubs, as part of a
commitment to achieve true follow-the-sun customer servicing capabilities.

The integration will give the TMC’s consultants 24/7 access to
web-based tools and content.

Patrick
Andersen, CWT president & chief commercial officer, said, “Our follow-the-sun concept is a capability that
allows us to flow work through our network of global service locations as
needed, eliminating the historic industry dilemma of out-of-hours servicing. It
also allows CWT to better manage peaks, like weather incidents, by using the
strength of our global network.”

Rajiv
Rajian, Amadeus’ executive vice president, airlines and travel sellers, Americas, said, “The
uncertainty and complexity travellers have faced over the past 18 months has
further elevated the importance of having access to professional, well-informed
travel consultants.”

Following the European integration, CWT will implement the platform
into all other global servicing hubs that are part of its follow-the-sun
network.



Source link